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Terms of Service

1. Conclusion of contract

With the booking confirmation and the appointment by mutual consent in written, electronic and telephone form, a contract is concluded between you and us as a holiday provider. From this point in time, the rights and obligations arising from the contract become effective for both parties. By registering, you accept these general terms and conditions as part of the contract between you and us.


2. Subject of the contract

We undertake to provide the services for the holidays booked by you, which we have agreed to according to the descriptions on the homepage www.hejlapland.com offer. Special requests can be considered by prior arrangement with us. The customer bears any additional costs.


3. Prices

The current price for the holidays can be seen on the official Hej Lapland website or in the mail correspondence. It refers to Swedish kronor (SEK).


4. Terms of Payment

Payment is always made in advance.
50% of the total amount will be transferred as a deposit after receipt of the invoice, but no later than 10 days after booking. 
The remaining 50% of the invoice amount must be transferred to the Swedish account no later than 10 days before departure.
Payments that are not made on time entitle us as a holiday provider to withhold the services or to dissolve the contract. Any cancellation costs will be requested from the customer or invoiced in accordance with Section 5.


5. Cancellation

A withdrawal from the contract by the customer before arrival must be in writing or via email (electronic) and is valid from the date of receipt.
In the event of cancellation, the customer will be charged the following amount of costs:


- up to 30 days before check-in : no charge

- 29-21 days before check-in: 25% of the invoice amount
- 21- 11 days before check-in: 50% of the invoice amount

- from 10 days before check-in: 100% of the invoice amount

We recommend taking out travel cancellation insurance so that the customer's cancellation costs are covered in an emergency.


6. Program Change

As the organizer, we reserve the right to change services if unforeseen circumstances (force majeure, employee illness, weather or security risks) require it.

 


7. Discontinuation of the event by the customer

If a customer breaks off the stay prematurely or leaves it prematurely, he is not entitled to a refund. The customer bears any additional costs.


8. Insurance

The customer is not insured by us as a holiday provider. He is responsible for having taken out adequate health and accident insurance. Despite competent and safe execution of the activities, accidents with personal injury and/or damage to property cannot be ruled out. We cannot accept any liability for this. Each customer participates at their own risk.
We recommend our customers to take out travel cancellation insurance.


9. Liability

As a holiday provider, we reject any liability for damage and disadvantages of any kind that are not the fault of the organizer or the assistants. We are only liable for actions if we act culpably in the performance of our activity manager activity. Also excluded from liability are damages caused by force majeure, fire, acts of war, strikes, epidemics, natural disasters, other circumstances beyond our control and official orders. If the instructions of the organizer or his assistants are not followed, we shall not be liable.


 

10. Other Responsibilities

Aurora Houses / Equipment
The customer undertakes to treat all furniture in the guest house and all equipment provided by us with care. 

The customer is liable for willful damage that occurs to the house and its contents, as well as to the equipment handed over to him. We reserve the right to charge for any damage caused by the customer during their stay.


11. Governing Law

All legal relationships between the customer and us as a holiday provider are governed by Swedish law. The relevant legal provisions apply.



Arjeplog, September 1, 2022

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